Client Planning Service Delivery Manager
Join Our Team as a Client Planning and Service Delivery Manager
Are you a passionate and experienced leader ready to make a meaningful difference in aged care and disability support? STAR Community Services is seeking a dynamic Client Planning and Service Delivery Manager to lead a multidisciplinary team and champion high-quality, person-centred care under the Support at Home Program and NDIS.
Who is STAR Community Services?
STAR Community Services is an award-winning not-for-profit supporting elderly and people with disabilities since 1996. We provide affordable, reliable aged care and disability services—including Support at Home, NDIS, transport, social activities, and companionship—to help clients live independently and stay connected. With help from dedicated staff and local volunteers, we serve Redlands, Ipswich, Logan, Gold Coast, and Toowoomba. STAR is committed to building inclusive communities and combating social isolation through regular programs and events.
About the Role
As the Client Planning and Service Delivery Manager, you will provide strategic and operational leadership across multidisciplinary teams, delivering aged care and NDIS services. The role ensures high-quality, person-centred, and compliant service delivery aligned with the Aged Care Act 2024, Strengthened Quality Standards, and NDIS Practice Standards.
Key Responsibilities
Clinical and Operational Leadership
· Provide clinical guidance aligned with aged care and NDIS standards
· Lead complex case management, policy adherence, and quality practice
· Manage, mentor and support multidisciplinary teams
· Foster a respectful, inclusive culture focused on safety and performance
Person-Centred Planning
· Oversee development and review of care/support plans aligned with goals and compliance
· Support collaborative planning with clients, families, and other providers
Service Oversight
· Manage home and NDIS service delivery to meet assessed needs and KPIs
Resolve complaints and oversee service utilisation
Quality & Compliance
· Ensure adherence to relevant legislation and standards
· Conduct internal audits and lead continuous improvement
Risk and Incident Management
· Identify, document, and manage clinical risks and incidents
· Lead investigations and ensure compliance with reporting protocols
Stakeholder Engagement
· Liaise with external stakeholders and represent STAR in forums
Innovation and Evidence-Based Practice
· Champion wellness and reablement models
· Lead integration of evidence-based practices
Workforce Development
· Identify training needs and provide professional development
· Promote continuous learning and supervision
Data, Reporting, and Financial Management
· Monitor KPIs, clinical outcomes, and budgets
· Collaborate with finance to ensure proper claims and allocations
Staff Wellbeing and Culture
· Promote safe work practices and psychological safety
· Support WHS, staff wellbeing, and a positive team culture
Why STAR Community Services?
Join a values-driven organisation committed to excellence, innovation, and respect. We offer a supportive work environment where your leadership makes a tangible impact on the lives of older Australians and people with disability.
What can STAR Community Services Offer you?
· Full Time based in Cleveland
· Competitive salary package + benefit of NFP salary sacrifice options. Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
· Access to package meal and entertainment expenses via salary packaging
· Opportunity to join a supportive organisation with friendly People & Culture
· Employee assistance program
· Purpose driven organisation making a real difference in the communities we service
· Convenient location with free parking onsite
What will you bring to the role?
Bachelor in Nursing/Allied Health; AHPRA registration
3+ years in clinical/care management (home/community-based care)
Knowledge of aged care reforms and NDIS
Budget and performance monitoring experience
Strong leadership, compliance, and IT skills
Ready to lead the future of home care and NDIS service delivery? Apply Today:
Hit the apply button, upload your resume and letter of application. You will be required to complete a key selection criterion, which our team will send you once you have been shortlisted.
We are committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years of people management experience do you have? Have you completed a qualification in nursing? Do you have experience in a role which requires relationship management experience? Do you have experience working in the not-for-profit sector?
What can I earn as a Service Delivery Manager
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