We're a real startup, not a playground. Bootstrapped and fast-growing. Our motto:Move fast, break things. Chatarmin to the moon. We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be. We're looking for a Technical Customer Success Manager who's ready to take ownership from day one. You'll combine deep technical problem-solving with long-term customer success. That means running point on technical support, managing a portfolio of accounts, and driving adoption so our customers stay, scale, and succeed. You'll be hands-on with technical problem solving, troubleshooting and simultaneously play a key role in shaping how we serve and grow our customers. You don't need 10 years of experience - but you need grit, curiosity, and the drive to solve problems fast with technical and strong communication skills.AufgabenOwn a portfolio of customers: onboard, support, and guide them to full adoption and successAct as first responder for technical issues across chat, email, tickets, and callsBe the internal go-to person for first-level technical questions Train and improve our AI support bot to deliver better outcomesJoin customer calls when technical depth is neededTroubleshoot and resolve issues fast - or escalate smart when neededWrite and maintain clear technical documentation and knowledge base articlesWork closely with the product team to flag bugs, suggest fixes, and improve the customer experienceQualifikation1–2 years of experience in tech support, CS, QA, or a similar role - ideally in B2B SaaSYou're technically curious, maybe you've built something, learned basic API calls, or played with browser dev toolsStrong communicator in writing and speech (fluent in German and English)Ability to translate complex technical issues into clear guidance for customersOwnership mindset: you take responsibility for customer success, not just issue resolutionCalm under pressure, eager to learn, and ready to hustleBenefitsYoung, highly motivated team with zero egoDirect impact on the company and the productZero politics, just ownership and impactReal career growth: This is a launchpad, not a dead-endFair base salary + performance bonus: Your impact drives your incomeInterview Process15 Min Call with CS LeadCase Study: 60 Minutes Case Study and Q&ACultural Fit: 30 Minutes call with the CEO or CTO