Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.
Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.
Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.
This is your opportunity to make an impact and rise above the possible.
Junior Product Technical Support Engineer (m/f/d)
The Junior Product Technical Support Engineer provides technical expertise for Metso stirred mill technologies with a strong focus on operational support and performance improvement at customer sites worldwide. The role combines customer‑facing technical support, operational data analysis, and collaboration with engineering teams to improve reliability, availability, and product performance of installed equipment.
The position is available in Baden (CH), Espoo (FN), York (USA), or Perth (AU), with Baden being the preferred location.
What you’ll do
Technical Support & Customer Interface
* Provide technical support to customers and internal stakeholders regarding the operation, performance and maintenance of stirred mill equipment.
* Support plant operations through troubleshooting and technical assessments, working with senior engineers to identify opportunities to improve equipment performance and availability.
* Participate in site visits to investigate technical issues, support commissioning activities and identify improvement opportunities.
Technical Analysis & Continuous Improvement
* Analyse operational and process data to support performance assessments and identify potential optimisation opportunities.
* Conduct technical studies, root cause investigations and preliminary risk assessments related to equipment performance or failures.
* Develop and recommend technical solutions in collaboration with product engineering, service teams and suppliers.
Product & Engineering Collaboration
* Support engineering and product development teams with field feedback and operational insights from installed equipment.
* Contribute to continuous product improvement initiatives and internal technical projects.
* Maintain technical documentation and product data within the PLM environment throughout the product lifecycle.
Who you are
* Bachelor’s degree in Mechanical Engineering, Process Engineering, Metallurgical Engineering, Mechatronics or a comparable technical discipline.
* First professional experience, internships or student projects in mining, minerals processing, cement or heavy industry are an advantage.
* Solid technical understanding of industrial equipment and mechanical systems.
* Strong analytical mindset with the ability to work with operational and process data.
* Structured, solution oriented approach and strong problem solving skills.
* Good communication skills and ability to collaborate with international customers and cross‑functional teams.
* Confident use of MS Office, particularly Excel; exposure to engineering tools or PLM systems is a plus.
* Fluency in English; additional languages are an advantage. Willingness to travel internationally (approx. 20%).
What’s in it for you
* An opportunity to join a global technology leader in the mining and minerals processing industry.
* A technically challenging role with exposure to international customers and large-scale industrial installations.
* Flexible working conditions including hybrid work options.
* Continuous learning and professional development through training programs and internal career opportunities.
* Annual Bonus linked to business and individual performance.
* Collaboration within an international network of engineering and technical experts.
* Opportunity to work with advanced grinding technologies and contribute to improve the performance of major mineral processing operations worldwide.
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