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Chalet Head Host - Lech, Austria - CDD (M/F/X)
* Lech
* Temporary
* Apply Now
About
Depuis 2014, nous transformons la location d'une maison de vacances en une expérience exceptionnelle alliant les plus belles propriétés du monde à un service sans pareil.
Dans des destinations mythiques ou inattendues, nous trouvons la maison parfaite pour chacun de nos voyageurs. Chaque séjour est soigneusement préparé, façonné et entièrement personnalisé, afin d'offrir une expérience véritablement sur-mesure.
Nous tissons des relations de confiance durables avec nos clients et réinventons les standards de la location de luxe pour créer des souvenirs qui perdurent bien au-delà du séjour.
Nos équipes sont l'ingrédient central de notre réussite. Elles conçoivent et construisent chaque voyage comme un projet unique. Nos équipes locales sillonnent le monde pour sélectionner les maisons les plus remarquables et assurent dans leur destination un accueil et un service inégalés.
Job Description
As a Head Host for Bramble Ski or Haute Montagne, you will play a key role in delivering an exceptional luxury experience for our guests. You are responsible for managing day-to-day hosting and housekeeping tasks, maintaining property standards, and ensuring smooth operations in line with the company's high service expectations.
Key Responsibilities
Guest Services:
* Deliver all daily hosting and housekeeping duties to meet or exceed guest expectations.
* Prepare, lay out, and serve meals such as breakfast, afternoon tea, canapés, and dinner, as required.
* Provide a warm welcome by meeting and greeting guests upon arrival and assisting with luggage.
* Maintain high standards of cleanliness and hygiene throughout the property.
* Ensure guest allergies are noted and respected in food preparation.
Property Management
* Conduct property changeovers, openings, and closures, including cleaning and inventories.
* Perform basic maintenance tasks (e.g., changing light bulbs, unblocking toilets) and escalate major issues to the Maintenance Manager or resort team.
* Decorate properties seasonally (e.g., flower arrangements).
* Ensure proper use, inventory, and replenishment of linen, towels, and cleaning materials.
* Prevent damage to property and report any incidents immediately.
Operational Management
* Report directly to the Chalet Manager depending on the booking (Bramble Ski or Haute Montagne).
* Manage and adhere to company budgets and accounting procedures.
* Purchase or restock property items when authorized (cutlery, crockery, kitchen items, etc.).
* Conduct and assist with regular stocktakes and inventories as instructed.
Team Leadership & Communication
* Ensure company policies and procedures are followed at all times.
* Handle minor staff disputes locally before escalating to management.
* Uphold professionalism and company reputation in all staff interactions and with external partners.
* Attend all scheduled staff meetings and briefings.
Health, Safety & Compliance
* Comply with all local laws and health & safety regulations.
* Never break mountain safety regulations while in uniform.
* Follow food safety procedures, particularly regarding allergies.
Other Duties
* Distribute tips in accordance with company policy.
* Follow company policies regarding the sale of additional services or activities (e.g., no unauthorized freelance services).
* You may be required to temporarily assist in other resorts (Austria, France, Switzerland) to cover for sickness or injury.
Preferred Experience
* Strong hosting and hospitality skills
* Excellent attention to detail
* Ability to work independently and as part of a team
* Flexibility and willingness to adapt to varying tasks and situations
* Basic maintenance and problem-solving ability
* Strong communication and interpersonal skills
* Professionalism and discretion at all times
Recruitment Process
* HR Call
* Interview with Line Manager
* Reference check
Additional Information
* Contract Type: Temporary (Between 4 and 5 months)
* Location: Lech
Apply Now
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