The Group You'll Be A Part Of In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. The Impact You'll Make As a Field Service Engineer at Lam, you will step into the limelight of customer support. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will directly contribute to the success of the PANEL-Salzburg business unit the center of excellence for advanced packaging wet chemical solutions a strategically acquired branch to expand LAMs technology portfolio and an investment into future technology. What You'll Do * Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites. * Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. * Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer. * Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. * Troubleshoot and create customer response action plans to support customer needs. * Transparently discuss opportunities and challenges with customer to increase trust. * Provide technical instruction and mentoring for more junior engineers. Who We're Looking For Minimum Qualifications: * Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience;
or equivalent work experience. * Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment. * Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed. Preferred Qualifications * Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite. * Communication skills, both written and verbal, in English. * Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.