Overview
The Nash Casino, a premier gaming and entertainment destination in New Hampshire, is seeking a motivated candidate eager to work in a dynamic and growing environment.
Job Summary: Poker Dealers are responsible for the proper operation of their game, exchanging chips for cash, calculating payoffs for wagers and providing exceptional guest service while maintaining a professional demeanor with guests.
Responsibilities
* Ensures integrity of games for both the players and The Nash Casino.
* Individually and personally responsible for customer loyalty and return visitation by building relationships through one of a kind customer interaction
* Accurately exchange chips for cash.
* Maintain the flow of the game and ensure that the rules are followed.
* Calculates odds for payments.
* Properly operates and conducts games in a professional manner
* Compliance with all gaming regulations.
* Protect gaming equipment and The Nash Casino assets.
* Compliance with all customer service programs implemented by The Nash Casino.
* Positive and professional appearance
* Performs other duties as assigned.
* Promotes outstanding guest relations.
* Maintains harmony among Team Members and resolves grievances.
* Performs all duties in accordance with The Nash Casino policies and applicable regulatory requirements.
* Promotes excellent customer relations by acknowledging, greeting, and conversing with customers who are actively playing the games.
Education and Experience
* Must be knowledgeable and ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
* Must be at least 21 years old.
* 2 year's experience preferred and must be able to pass an audition.
* High school diploma or general equivalency diploma (GED) preferred.
* Internal candidates must have been in their current position for at least six months and have no active disciplinary action during the last six months.
* Must be able to obtain and maintain a valid New Hampshire gaming license.
* Must be able to work a variety of shifts, this includes day, swing, late-night, weekend and holiday shifts as scheduled.
* Must pass all pre-screening and background checks.
Physical & Mental Demands and Working Conditions
* The physical and mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be able to move in and around the entire facility throughout the entire workday.
* Must be able to stand or walk for extended periods of time.
* Must be able to repeat the same movements.
* Required to use close, distance, color, peripheral, depth, and ability to focus.
* Ability to handle small parts and manipulate objects.
* Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
* Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the phone.
* Must be able to answer all inquiries and provide assistance and information in a clear, professional and accurate manner.
* Reading, writing, simple arithmetic, mathematics, good color vision, speaking, understanding, hearing, sitting, standing, lifting, bending, working under pressure, and working rapidly for long periods.
* Must be able to access and interpret information on computer screens.
* Must be able to bend, stoop, crouch, kneel, twist, balance, and work the entire property; to include the ability to tolerate changes in temperature.
* Must be able to work in an environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment.
* Must be able to lift and carry up to 35 pounds with or without assistance and respond to visual and aural cues.
* Requires the ability to distinguish letters or symbols, colors, and eye hand coordination.
* Works well with a team and independently.
The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
Guests must be at least 21+ years of age to enter or utilize this property.
GAMING PROBLEM?
If you are struggling with problem gambling, contact the NH Council on Problem Gambling:
Info@NHProblemGambling.org | NHProblemGambling.org
The NH Council on Problem Gambling is a private, non-profit agency created to address the social, financial, and emotional costs of problem gambling.
24/7 Free Confidential Helpline | 603-724-1605 | 1-800-GAMBLER (426-2537)
EXCLUDED PATRONS: Individuals on our self-exclusion or banned list will not receive any winnings and are subject to arrest for criminal trespass if found on the gaming floor or engaging in gaming activities.
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