TASK RESPONSIBILITIES:
* Develop the relationship with the customer base and use the acquired knowledge to strive continually to improve the ratio of enquiries to bookings
* Manage and maximize available capacity on designated traffic lanes using existing support tools in coordination with Headquarter
* Process with quotations, reservations and booking of cargo shipments in coordination with Headquarter Reservation Department
* Coordinate cargo ground handling actions with the ground handling and trucking companies (trucks, cranes...)
* Update details on accepted cargo into the Cargolux system in order to allow tracing and final invoicing to customer
* Monitor the customers' claims
* Attend Cargolux flights at Vienna airport on an operational basis, as required
ESSENTIAL REQUIREMENTS FOR THE POSITION:
* General school leaving certificate of secondary education or equivalent
* Previous experience in a cargo booking office and operational knowledge are necessary
* Being self motivated and a good team spirit
* Able to work in stressful situations and tight time constraints
* Excellent organizational skills
* Communicate effectiveley and assertively and interpersonal skills
* Fluency in written and spoken English; Basic understanding of German
* Strong interpersonal skills to effectively interact with Internal and External Customers
* Proficient in MS Office applications
WORKING CONDITIONS:
* Position based in Vienna
* Certificate of conduct (criminal record) will be required