Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations.
Key Role Responsibilities
* Takes responsibility for all sales and letting activities, greeting and qualifying prospects.
* Conducts property tours, shows apartments and handles the complete process of applications, credit screening and criminal background checks.
* Prepares the lease and move-in package and ensures a smooth resident move-in and lease signing.
* Takes responsibility for all viewing activities ensuring the Property meets the required company standards, follows up on calls to be carried out and ensures feedback is received following all viewings.
* Executes and performs activities in support of the property's lease renewal program by preparing lease renewal letters and packages for residents, meets with and contacts renewing residents in advance of move-out dates, and ensures that lease renewal documents are signed and implemented on time.
* Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
* Completes all documentation, records and maintains file notes and residents' records.
* Uses the property management software application (e.g. Yardi) to track apartment availability, record traffic and leasing activities, manages resident and prospect data, and captures critical demographic and other information about existing and future residents.
* Constantly executes and organizes new initiatives with regards to community building, events and other activities
About You
* Good level of general education
* Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
* Proficiency in using property operation systems. Training will however, be provided.
* Excellent communication skills (German and English, verbal and written).
Experience & Skills
Essential
* Excellent customer service skills and significant experience in a Sales (or host) role in a similar accommodation/hospitality/leisure or reservations/membership environment.
* The ability to create atmosphere, influence people positively and work under pressure.
* Evidence of organisation skills in combination with customer service
* Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.
* A team player who is evidently approachable, welcoming and displays professionalism in work and personal presentation.
* Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, taking decisions and/or action when required.
* Proficient at using social media & online and web tools/resources for gathering and presenting research and information.
* Numerical skills necessary to complete the above activities
Desirable
* Educated to Bachelor level or equivalent experience (Hotel School/Facility Management)
* Knowledge of Landlord/Tenant Legislation
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar's pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.
One of Greystar's core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site